FAQ

Create a Ticketmaster account if you don't already have one.
Check your account has a valid phone number. You may need to verify this so make sure you have your mobile handy.
Sign in ahead of the sale. You may be prompted to update your password.
Please note, if you live in France or Italy, you'll need to create a Ticketmaster Germany account ahead of the ticket sale. For all other countries, you can use your existing Ticketmaster account. 
For further details visit TICKETMASTER

Mobile ticket:

Your smartphone is your ticket: Log in to your Ticketmaster account on your mobile phone and show your barcodes at the entrance of the event.
For more details klick HERE

Delivery note:

Only Mobile Tickets are available for the concert.
These will be available in your Ticketmaster account [3 days] before the event.
It is not possible to retrieve your tickets in another format (eTicket, print ticket) or at an earlier stage.

Each ticket buyer may only buy a maximum of four (4) tickets during presale.F3
Should the number of tickets bought by an individual exceed the maximum number of four (4), the promoter reserves the right of having all tickets exceeding this limit cancelled by Ticketmaster.

This event will use mobile tickets, which will be available via your Ticketmaster account and the Ticketmaster app much closer to the event date. This is to allow time to check that the ticket limits have been adhered to.

Please note that it may take a few hours after purchase for your order to be displayed in your account. Check your email for confirmation.

Wheelchair users and handicapped persons who require a companion please call +49 (0)30 - 40 818 824 (local rate). Our competent colleagues from the call centre will help you every day from 10 am - 6 pm.

TOILETS:
The event area has barrier-free toilets. These are marked on the barrier-free site plan.

PODESTE: 
The platform for wheelchair users, severely disabled persons and their companions is located directly in front of stands [1] and [3]. 
This area can only be used with a corresponding ticket. 
The shortest routes from the entrances to the wheelchair platform are marked on the barrier-free site plan.

Information on the wheelchair platform:
Wheelchair users and people with other disabilities who have a normal standing or seated ticket do not have access to the wheelchair platform. We would also like to point out that one accompanying person per wheelchair user is allowed on the platform. We also ask the accompanying person to leave enough space for other wheelchair users.
If required, electric wheelchairs can also be charged directly at the wheelchair platform. Please ask our security staff on site. They will be happy to help you.
Please note: You must bring your own charger for the electric wheelchair.

Coming soon

Coming soon

The protection and integrity of our concert visitors is a key concern for us. Therefore intensive security precautions (such as security checks at the entrance) are still required at all Live Nation events and all visitors will be checked.

Sun protection/rain: It is an open-air arena without a roof. Therefore, take precautions for both sunny and rainy weather, for example sunscreen or rain jackets.

Footwear: When choosing footwear, please bear in mind that the walking distances to the arena can be quite long.

Protect your body:
Hearing protection: Think of your children first. Bring sufficient hearing protection to the concert in the form of ear muffs (so-called Mickey Mouse headphones). Once hearing damage has occurred, it can no longer be cured.
Also think about your ears and take earplugs with you. If you don't have any: Earplugs are available at our Infopoints.

Medication: ACCURATE INFORMATION COMING SOON!

Circulation: Please drink enough fluids and plenty of water. This prevents circulatory problems, overheating of the body and heat stroke.

It is strictly forbidden to bring big bags or backpacks. Only bags up to DIN A4 (21.0 cm x 29.7 cm) are permitted.

Any endangering of other visitors, in particular through "crowd surfing" or the setting off of fireworks such as Bengalos, is strictly prohibited and will result in immediate expulsion. The ticket loses its validity upon expulsion. The right to re-admission or a refund of the ticket purchase price is excluded.

Bags up to DIN A4 (21.0 cm x 29.7.) are allowed. Additionally we kindly ask you to only bring your essential items to the show such as mobile phones, keys, wallets as well as any vital medication and cosmetics (no deodorants, perfumes or hair sprays) carried in small bags not larger than DIN A4 (21.0 cm x 29.7 cm)

The following items are prohibited: 

- Professional cameras, audio or video recording devices
- GoPro's, tablet PC's, selfie sticks
- Fireworks, laserpointers, klaxons
- Weapons, knifes, sprays
- Umbrellas, flagpoles
- Bottles, cans
- Food in containers
- Backpacks, suitcases, big bags (only bags up to a size of DIN A4 are permitted)
- Spiked belts, large chains, wallet chains
- Inline Skates, rollerblades, skateboards
- Bicycles, strollers,
- Helmets
- Pets

The following admission regulations apply to concerts and festivals in Munich: 

Kids 6 and under are not allowed to visit the concert. Patrons between 6 and 14 need to be accompanied by a legal guardian or an adult chaperon with written permission of the parents.